FAQ and Knowledge Base

General FAQs

 Q. Where on your site can I find your ebikes? 

A. We're glad you asked! Here is that link: https://area13ebikes.com/collections/ebikes

Q. What is your shipping policy? 

A. That information can be found right here: https://area13ebikes.com/pages/shipping-policy

Q. Do you have a warranty? 

A. Yes! We have a 12 month manufacturer warranty on all of our ebikes and parts. 

Q. What is your return policy? 

A. Full details can be found here: https://area13ebikes.com/pages/return-policy
 

Q. What do I need to know before purchasing my ebike? 

A. Check out these important 10 Things To Know Before Purchasing Your Ebike  

Have a more specific question?  Check out our knowledge base.